Contact Support
If you need help with CalcVault, email us any time. Please include:
- Your device model (e.g., iPhone 14)
- Your iOS version (e.g., iOS 18.x)
- App version (open the app → Settings → About)
- A short description of the issue, and steps to reproduce
Support email: hello@jamesleist.com
Quick Links
Manage Subscription
Subscriptions are managed by Apple via your Apple ID.
- Open the App Store app
- Tap your Account avatar → Subscriptions
- Select CalcVault to change or cancel
Refunds are handled directly by Apple.
Troubleshooting
I’ve forgotten my passcode.
For your security, the developer cannot recover your passcode or access your content. If you can’t remember it, the only way to regain access is to reset the app and set a new passcode. Warning: resetting deletes all content stored in the app.
Restore purchases isn’t working.
Ensure you’re signed into the correct Apple ID on your device and you have a stable internet connection. In the app, go to Settings → Restore Purchases. If issues persist, try restarting your device and the app, then attempt again.
Where is my data stored?
All app content is stored locally on your device. The developer does not have access to your data.
How do I delete my data?
Open the app and remove items from within the app UI. You can also delete all app data by deleting the app from your device (press and hold the app icon → Remove App → Delete App).
FAQs
How do I cancel the subscription?
Open the App Store → Account → Subscriptions → select CalcVault to cancel or change plans. Apple manages all billing.
Will uninstalling the app cancel my subscription?
No. Deleting the app does not cancel your subscription. You must cancel via your Apple ID subscription settings.
How do I contact the developer?
Email hello@jamesleist.com.
About CalcVault
CalcVault is a simple, private vault app for iPhone that disguises itself as a calculator. It offers a clean interface and local-only storage to help you keep personal content on your device.
Developer: James Leist
Version & Diagnostics
When contacting support, please include:
- CalcVault version (in app: Settings → About)
- iOS version (Settings → General → About)
- Steps to reproduce the issue
- Any screenshots or screen recordings if helpful